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Selected Franchisee:
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Gold Contractor
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  • Police Checked
    A police check is issued as an official document to verify a background check by police or government agency to enumerate any criminal records a service provider may have.
  • $1,000,000 Work Guarantee
    This guarantee is up to one million dollars for work done by Jim’s Group Franchisees.

    If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.

    Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.

    If the job is done to get your bond back on leaving a rental property, the job is only considered good when the agent or landlord is satisfied.

    If payment is made in advance and the job not done, the payment will be refunded.
  • $10.000.000 Public Liability
    A public liability policy covers damage to people or property.

    It is in place to protect business owners if someone sues for personal injury or damage to property.
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JIM’S Surface SOLUTIONS

CUSTOMER SERVICE

JIM’S GROUP

WORK GUARANTEE

This guarantee is unlimited for work done by Jim’s Group Franchisees, and up to the posted limit for independent contractors.

  1. If you are not satisfied with the job, we will inspect it and have any problems fixed. If we believe the job is good and you do not, we will jointly agree on an independent expert to provide a report at our expense, and fix any problems found. Until this is done, you need not pay for the job. If problems are not fixed within a fortnight, any advance will be refunded.
  2. Only if no problems are found by the expert, will you be asked to pay the agreed price for the job and half the cost of the report.
  3. If the job is done to get your bond back on leaving a rental property, the job is only good when the agent or landlord is satisfied.
  4. If payment is made in advance and the job not done, the payment will be refunded.

WANT TO BE A PART OF THE JIM’S FAMILY?

We have a passion for customer service, and for this we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.

MORE FAMILY TIME

FULL TRAINING

FLAT FEE MODEL

LIFESTYLE

We have a passion for customer service and for this, we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.

Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally, we aim to amaze them with the quality of our service.

Complaints are carefully monitored, and Jim posts his Email address on the public website so that unhappy customers can contact him directly.

REVIEWS

Customer Satisfaction

Jim’s Surface Solutions transformed my old and worn-out concrete garage floor into a stunning epoxy masterpiece! The team was professional and efficient, completing the job within the agreed timeframe. The epoxy flake flooring not only looks fantastic but also provides a durable and easy-to-clean surface. I’m extremely satisfied with the results and would highly recommend Jim’s Surface Solutions for any surface enhancement projects.

Emily Thompson

I recently hired Jim’s Surface Solutions to resurface my outdoor patio, and I couldn’t be happier with the outcome. The team exhibited great attention to detail and skillfully restored the worn-out surface to its former glory. The sealing process they used not only enhanced the aesthetics but also added an extra layer of protection against the elements. Now I can enjoy my outdoor space with confidence. Thanks to Jim’s Surface Solutions for their exceptional work!

Olivia Davies

I had the pleasure of working with Jim’s Surface Solutions for my commercial flooring project, and they delivered outstanding results. The knowledgeable team guided me through the selection process and recommended the perfect decorative coating system for my space. The finished product exceeded my expectations, with a seamless and visually stunning floor that has received numerous compliments from clients.

Liam Johnson